Privacy Policy

Scar’s AUSSome Training LLC  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our service dog training programs, website, forms, or communications.

1. Information We Collect

We may collect the following types of information:

• Client name, address, phone number, and email
• Dog information (name, breed, age, medical history relevant to training)
• Emergency contact information
• Veterinary and training records provided by the client
• Payment and billing information
• Photos, videos, or testimonials (with permission)
• Communications via email, text, social media, or forms

We only collect information that is necessary to provide safe, effective, and professional training services.

2. How We Use Your Information

Your information may be used to:

• Provide and manage training services
• Communicate about scheduling, progress, and program updates
• Maintain training and safety records
• Process payments and refunds
• Improve our programs and services
• Comply with legal or contractual obligations

We do not sell, rent, or trade your personal information.

3. Confidentiality & Client Privacy

All client and dog information is treated as confidential. Training outcomes, behavioral concerns, medical details, or dismissal decisions are not shared publicly without written consent, except where required by law or for safety reasons.

4. Media & Social Media Use

Photos or videos of dogs and handlers may be taken during training sessions. These will only be used for educational or promotional purposes if the client has provided written consent. Clients may opt out at any time in writing.

5. Data Storage & Security

We take reasonable measures to protect your information, including:

• Secure digital storage for electronic records
• Limited access to client information
• Use of reputable third-party payment processors

While no system is 100% secure, we strive to protect your data to industry standards.

6. Third-Party Services

We may use third-party tools for scheduling, payments, email, or document storage. These services have their own privacy policies, and we are not responsible for their practices.

7. Children’s Privacy

We do not knowingly collect personal information from children without parental or guardian consent.

8. Client Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for media use at any time

Requests must be submitted in writing.

9. Policy Updates

This Privacy Policy may be updated at any time. Updates will be effective immediately upon posting or distribution. Continued participation in our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact:

Scar’s AUSSome Training LLC

📧 scartheaussie@gmail.com